Update

SUBJECT: Important Update About Your AquaDome Order

The response to the AquaDome Pool Cover has far exceeded our expectations, and every order, message, and word of encouragement has inspired our team.  You chose to back our new product, and we greatly appreciate that.  For that, we say "thank you".

From the moment we launched the AquaDome Pool Cover, we have provided complete transparency and clear and consistent communication through weekly progress updates.  We feel this is a valuable tool for building strong customer relationships.  Furthermore, it is critical because producing the AquaDome Pool Cover—a top-quality custom pool cover loaded with state-of-the-art features—is a process that takes time.  In that spirit, we are providing this update regarding your order.

Extended holiday closures in China have delayed manufacturing and shipping.  As a result, we will not be able to deliver the AquaDome Pool Cover in the planned timeframe.  At the same time, the weather has suddenly turned cooler, resulting in trees dropping their leaves.  We recognize that customers are understandably nervous about needing to close their pools, and we do not want our timeline to impact yours.  We apologize for the delay and inconvenience.  As a responsible company that cares about customers, we are addressing this issue immediately by providing transparency.  We do not want you waiting on an uncertain date.

Therefore, please go ahead and close your pool as you normally do.

As a "thank you" for your support and understanding, we are offering two options:

1) Keep your order and save
You don't need to do anything.  Your AquaDome Pool Cover will ship as soon as it is ready, and we will automatically apply the discount detailed below to your purchase when it ships.  This is our way of thanking you for your continued patience and trust in the AquaDome Pool Cover.

15, 18, 21 round - $50

24, 27, 30 round - $75

12x24, 15x30 oval - $50

16x33, 18x33 oval - $75 

2) Request a full refund
If you prefer not to wait, please contact us at info@poolovation.com.  We will process a full refund promptly.

To be clear, this is only a temporary fulfillment delay.  Nothing about the AquaDome Pool Cover or our commitment to it has changed.  The AquaDome Pool Cover for your pool will ship once it is ready, and we are quite confident it will be worth the wait.  Customers like you are the reason this product was created.  Your passion and trust have been overwhelming, and we are grateful to have you on board with us.  We look forward to getting your AquaDome Pool Cover to you.